by999 Frequently Asked Questions
Everything Bangladeshi players need to know about registering, depositing via bKash or Nagad, placing cricket bets, claiming bonuses, and staying safe on by999.
Welcome to the by999 FAQ — your complete reference guide for Bangladesh's trusted online betting and casino platform. Whether you are signing up for the first time from Dhaka, troubleshooting a bKash deposit from Chittagong, or checking wagering rules before claiming a bonus, this page covers it all. We have organised 25 detailed questions into five categories so you can find answers fast. If anything is still unclear, our support team is available around the clock at [email protected].
Account & Registration
How do I register an account on by999?
Registering on by999 takes under two minutes. Open the by999 website, tap the sign-up button, and provide your mobile number, a secure password, and your currency preference (BDT). You must be at least 21 years old. After submission, a one-time verification code arrives by SMS to confirm your number and activate the account instantly.
What documents do I need for KYC verification on by999?
by999 accepts a valid National ID Card (NID), passport, or birth certificate for KYC. You will also need a selfie holding the document, plus proof that the payment account (bKash, Nagad, or Rocket) you use matches your registered name. Verification is typically completed within 24 hours, after which all withdrawal limits are fully unlocked.
What is the minimum age to play on by999?
The minimum age to register and play on by999 is 21 years. This applies to every product on the platform — cricket sportsbook, live casino, slots, and crash games alike. by999 enforces this rule strictly and may request age-verification documents from any account at any time. Underage accounts are permanently closed upon discovery.
How do I reset a forgotten by999 password?
On the by999 login page, tap Forgot Password and enter the mobile number linked to your account. An OTP will arrive by SMS within seconds. Enter it, choose a new password of at least 8 characters mixing letters and numbers, and confirm. If the OTP does not arrive within two minutes, check the number entered is correct or contact [email protected] for manual assistance.
Can I open more than one by999 account?
No — by999 strictly permits one account per person, per household, and per device. Duplicate accounts breach the Terms and Conditions and result in permanent suspension of all linked accounts, with balances forfeited. If you have accidentally created a second account, contact support immediately so the duplicate can be closed before it affects your primary account.
Deposits & Withdrawals
Which payment methods can I use to deposit on by999?
by999 accepts deposits via bKash, Nagad, Rocket, and Upay — Bangladesh's most widely used mobile financial services — as well as Visa and Mastercard. The vast majority of MFS deposits are credited to your by999 wallet instantly with zero platform fees, making bKash and Nagad the fastest and most cost-effective options for players in Dhaka, Chittagong, and across Bangladesh.
How long does a bKash deposit take to appear on by999?
A bKash deposit on by999 typically reflects in your account within 30 seconds to 2 minutes of completing the transfer in the bKash app. If the balance has not updated after 10 minutes, take a screenshot of the bKash transaction confirmation showing the reference number, then email it to [email protected] with your by999 account ID for priority resolution.
What is the minimum deposit amount on by999?
The minimum deposit on by999 is ৳200 BDT when using bKash, Nagad, or Rocket. Card payments via Visa or Mastercard may carry a slightly higher minimum. There is no ceiling on how much you can deposit into a standard account, though large single deposits may trigger an automatic security review before the funds are credited.
What is the minimum withdrawal amount on by999?
The minimum withdrawal on by999 is ৳500 BDT. All withdrawals are sent back to the same payment method used for the deposit — so if you deposited through Nagad, the funds return to your Nagad wallet. Make sure your payment account name matches your by999 registered name exactly, as mismatches can delay processing by the compliance team.
How long do by999 withdrawals take to arrive?
Most by999 withdrawals via bKash, Nagad, or Rocket are processed within 1 to 4 hours during standard Bangladesh Standard Time (UTC+6) business hours. Withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank via bank transfer typically take 1 to 3 business days. Requests made during peak times or public holidays like Eid may take slightly longer. An SMS notification is sent once the withdrawal is dispatched.
Games & Gameplay
What cricket betting markets are available on by999?
by999 covers cricket betting markets across BPL, IPL, T20 World Cup, ICC Tests, ODIs, and bilateral series. Bet types include match winner, top batsman, total runs, over/under runs, first wicket method, innings totals, and live in-play betting with real-time odds updates. BPL matches featuring the Bangladesh Tigers receive dedicated market coverage and boosted odds throughout the season.
Does by999 work on mobile without downloading an app?
Yes — by999 is fully browser-based and requires no app download on Android or iOS. The mobile site is optimised for 4G and LTE connections common across Dhaka, Sylhet, Khulna, and Rajshahi, and supports all features including live casino streaming, cricket betting, slots, and account management. Just open your phone browser, go to by999.asia, and log in.
Are slot games on by999 provably fair?
All slots on by999 run on certified Random Number Generator technology, guaranteeing that every spin outcome is completely independent and unpredictable. Titles from Pragmatic Play and NetEnt typically carry RTPs between 94% and 97%, shown in each game's information panel. The RNG systems are audited by independent testing laboratories to confirm outcomes cannot be manipulated by the platform or the player.
What live casino games can I play on by999?
by999's live casino, powered by Evolution Gaming and Ezugi, includes live roulette, live blackjack, live baccarat, Dragon Tiger, Teen Patti, Andar Bahar, and game-show formats including Crazy Time and Mega Ball. All tables stream in HD with professional dealers, and many offer BDT-friendly betting minimums to suit Bangladeshi player budgets at every tier.
What are the settlement rules for BPL betting on by999?
BPL bets on by999 are settled on the official result declared by the tournament authority. If a match is abandoned or reduced by rain before the minimum overs threshold is met, match-winner bets are voided and stakes returned in full. Over/under and innings total markets are settled on actual balls bowled up to the abandonment point. Full void conditions and settlement timelines are listed in the Sports Betting Rules section of your account.
Bonuses & Promotions
What welcome bonus does by999 offer new players?
by999 offers a first-deposit welcome bonus to all newly registered accounts. The exact match percentage and maximum bonus cap vary by the active promotion — log in to the Promotions page after registering to see the current offer. All welcome bonuses are subject to a wagering requirement before winnings derived from bonus funds can be withdrawn.
How does the wagering requirement work on by999?
A wagering requirement means you must place total bets equal to the bonus amount multiplied by the rollover factor before bonus-derived winnings become withdrawable. For example, a ৳1,000 bonus with a 15x rollover requires ৳15,000 in qualifying bets. Sports bets and most slots contribute 100% toward the rollover. Check each bonus's individual terms because live casino games often contribute at a lower rate.
Do free spins on by999 have an expiry date?
Yes. Free spins credited by by999 as part of any promotion carry a standard 7-day validity from the date they are added to your account. Spins not used before expiry are removed automatically. Any winnings from free spins are credited as bonus funds and carry their own wagering requirement that must be completed before the winnings can be withdrawn as real cash.
Does by999 run ongoing reload bonuses for existing players?
Yes. by999 regularly offers reload bonuses, cashback promotions, and seasonal deals tied to events like BPL season, IPL, Eid, and Pohela Boishakh. These are announced on the Promotions page inside your account after login. Active players with higher wager volumes tend to receive more frequent and higher-value reload offers as part of the loyalty reward structure.
Does by999 have a VIP loyalty program?
by999 operates a tiered VIP loyalty program where real-money wagers accumulate points that advance you through ascending tiers. Higher tiers unlock faster withdrawal processing, increased deposit limits, dedicated account managers, and exclusive high-value promotions. Upper-tier VIP status is invitation-based; eligible players are reviewed automatically each calendar month based on their wagering activity over the previous 30 days.
Safety & Responsible Gaming
Is by999 safe to use for Bangladeshi players?
by999 protects all users with 256-bit SSL encryption across every page, securing personal data and financial transactions against interception. The platform applies industry-standard security practices including optional two-factor authentication and encrypted payment gateways. All game outcomes are determined by certified RNG systems independently audited to confirm no manipulation is possible by the house or any player.
Is by999 legal to use in Bangladesh?
Online gambling regulation in Bangladesh is complex and evolving. by999 is an internationally operated platform that applies SSL security and certified fair-play standards to deliver a transparent experience. Players are responsible for understanding the laws applicable in their own location and should always gamble responsibly within personal financial limits.
How do I set deposit limits on by999 to manage my spending?
by999 provides deposit limit tools under Account Settings in the Responsible Gaming section. You can set daily, weekly, or monthly caps on how much you deposit. Limits activate immediately once saved and can be lowered at any time without delay. Increasing an existing limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions made in the heat of the moment.
How do I self-exclude from by999 if gambling becomes a problem?
If you feel gambling is negatively affecting your life, by999 offers self-exclusion periods of 30 days, 6 months, 1 year, or permanent closure. Email [email protected] with your account ID and your chosen exclusion period to activate it. During any self-exclusion period your account will be locked, deposits blocked, and all promotional communications stopped immediately.
How do I contact by999 customer support?
by999 customer support is available 24 hours a day, 7 days a week via email at [email protected]. The team operates on Bangladesh Standard Time (BST, UTC+6) and targets a 2-hour response window for all queries. For urgent matters such as suspected unauthorised account access or a failed high-value withdrawal, email with your account ID and a clear description of the issue so the team can escalate it immediately.
Why Players Choose by999
Instant Deposits
Top up your account in seconds via bKash, Nagad, or Rocket with zero platform fees.
SSL Secured
256-bit SSL encryption protects every transaction and personal detail end to end.
Cricket Coverage
Bet on BPL, IPL, and T20 World Cup with live in-play markets and real-time odds.
24/7 Support
Round-the-clock support via email for every account and payment question.
Mobile Ready
Full platform access on any Android or iOS browser — no app download needed.
Rewarding Bonuses
Welcome bonuses, free spins, reload offers, and a VIP loyalty program for regular players.
Still Have Questions?
Our support team is available 24/7 at [email protected]. You can also jump straight into cricket betting, explore the latest slots, or log in to claim your bonus right now.